Business process improvement (BPRE)

The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.

Level 5
Analyses business processes; identifies alternative solutions, assesses feasibility and recommends new approaches. Contributes to evaluating the factors that must be addressed in the change programme. Helps establish requirements for the implementation of changes in the business process.

Level 6
Analyses business processes; identifies alternative solutions, assesses feasibility and recommends new approaches, typically seeking to exploit technology components. Evaluates the financial, cultural, technological, organisational and environmental factors that must be addressed in the change programme. Establishes requirements for the implementation of significant changes in organisational mission, business functions and process, organisational roles and responsibilities and scope or nature of service delivery.

Level 7
Identifies, proposes, initiates and leads significant improvement programmes, taking responsibility for the quality and appropriateness of the work performed and the realisation of measurable business benefits. Modifies existing process improvement approaches and/or develops new approaches to achieving improvement.